Cookie Policy

How we use cookies and similar technologies

Effective Date: September 10, 2025 | Last Updated: September 10, 2025

What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember information about your visit, making your experience more efficient and personalized.

Our Approach

We use cookies responsibly to provide essential functionality, improve our website, and respect your privacy choices.

Cookies We Use

1. Essential Cookies (Always Active)

These cookies are necessary for basic website functionality and cannot be disabled.

Cookie Name Purpose Duration Source
zioan_session Maintain user session during website visit Session Zioan
csrf_token Security protection against cross-site attacks Session Zioan
cookie_consent Remember your cookie preferences 1 Year Zioan
trial_registration Manage trial signup process 30 Days Zioan

Legal Basis: Legitimate interest (essential for service delivery)

2. Functional Cookies (Opt-In)

These cookies enhance your experience by remembering preferences and settings.

Cookie Name Purpose Duration Source
user_preferences Remember language, theme preferences 1 Year Zioan
demo_state Maintain demo environment settings 7 Days Zioan
form_data Remember partially filled forms 24 Hours Zioan

3. Analytics Cookies (Opt-In)

These cookies help us understand how visitors use our website to improve performance.

Cookie Name Purpose Duration Source
_pk_id Matomo visitor identification 13 Months Matomo
_pk_ses Matomo session tracking 30 Minutes Matomo
_pk_ref Matomo referrer tracking 6 Months Matomo

How We Use Cookies

Essential Functions

  • Security: Protect against fraud and maintain session security
  • Performance: Enable basic website functionality and navigation
  • User Experience: Remember your preferences during your visit

Website Improvement

  • Analytics: Understand which pages are most useful
  • Error Tracking: Identify and fix website issues
  • Performance Monitoring: Optimize loading speeds and functionality

Marketing and Communication

  • Conversion Tracking: Measure effectiveness of marketing campaigns
  • Personalization: Show relevant content based on your interests
  • Remarketing: Display relevant ads on other websites (with consent)

Impact of Disabling Cookies

Essential Cookies Disabled

Effect: Website may not function properly

  • Login/session management may fail
  • Security features may not work
  • Forms may not submit correctly

Functional Cookies Disabled

Effect: Reduced convenience

  • Need to reset preferences each visit
  • Language/timezone settings not remembered
  • Forms may not remember partial entries

Analytics Cookies Disabled

Effect: No impact on functionality

  • We can't improve website based on usage patterns
  • Error tracking may be less effective
  • Performance optimization may be limited

Third-Party Cookies

Our Partners

We work with trusted partners who may set their own cookies:

Matomo Analytics

Purpose: Privacy-focused website analytics and performance measurement

Data Processing: All analytics data is processed on our own servers

Privacy: No personal data is shared with third parties

Payment Processors

Purpose: Secure payment processing (Stripe, PayPal)

Essential Function: Required for license purchases

Privacy Policies: Available on their respective websites

Contact Information

Cookie-Related Questions

Email: hello@zioan.com
Subject Line: "Cookie Policy Inquiry"
Response Time: 5 business days

Privacy Officer

For GDPR/Privacy inquiries:
Email: hello@zioan.com
Response Time: 30 days maximum for rights requests

Privacy Policy Terms of Service Contact Us