License Agreement

1. Software Overview

1.1 Licensed Software

This Agreement grants you the right to use the Zioan Digital Workspace Platform ("Software"), a comprehensive self-hosted productivity and collaboration platform that includes:

Technical Features

• Self-hosted deployment (your data stays on your infrastructure)
• Docker containerization for easy setup and management
• Real-time collaboration capabilities across all applications
• WebSocket-powered real-time updates
• Enterprise-grade security with role hierarchy
• Complete data ownership and control

1.2 Deployment Model

The Software is provided as a self-hosted solution deployed on your own infrastructure using Docker containerization, giving you complete control over your data and environment.

2. License Options and Pricing

2.1 Available License Tiers

All tiers include identical features - the only difference is user capacity

2.2 What's Included - Year 1

2.3 Trial to License Conversion

All customers begin with a 30-day free trial:

• Download and install Zioan with full feature access for 30 days
• All trial data is preserved when you purchase a license
• No reinstallation or data migration required
• Seamless transition from trial to licensed use
• Software locks automatically if no license is purchased after trial expires

2.4 User Definition

A "User" is any individual who has been granted access credentials to the Software, regardless of frequency of use. Guest users (chat-only access) do not count toward your user limit.

3. Payment and Renewal Terms

3.1 Initial License Purchase

• One-Time Payment: Perpetual license with single upfront payment
• Payment Methods: Credit card or PayPal
• Currency: Euro (EUR)
• Includes Year 1: 12 months of updates and email support included

3.2 Optional Annual Maintenance (Year 2+)

What Annual Maintenance Includes

• All Software Updates: Access to all new features and improvements
• Security Patches: Critical security fixes and bug fixes
• Major Version Upgrades: Access to major new releases
• Priority Email Support: Technical assistance via email
• Feature Request Consideration: Your input on future development

If You Don't Renew

• Keep Using Last Version Forever: Continue using your last licensed version indefinitely
• All Features Continue Working: No functionality is removed or disabled
• No New Features or Updates: No access to new releases or improvements
• No Technical Support: Forums only (no email support)
• Can Renew Anytime: Purchase maintenance later to catch up on updates

3.3 Tier Upgrades and Changes

3.4 Purchase Terms and Refunds

Our Approach to Refunds:

We believe our comprehensive 30-day trial provides you with ample opportunity to thoroughly evaluate Zioan and make a confident purchase decision. This trial period includes full access to all features, allowing you to test the software with your actual data and workflows.

Our Refund Philosophy:

While we design our trial period to serve as your primary satisfaction guarantee, we understand that unique circumstances can arise. We're committed to working with our customers and will consider refund requests on a case-by-case basis.

4. Your Rights and Responsibilities

4.1 What You Can Do

• Install and use the Software on your own servers or computers
• Create user accounts up to your licensed limit
• Customize and configure for your personal or business use
• Use for commercial purposes (business projects, client work)
• Create backups and copies for archival purposes
• Access all features appropriate to your license tier
• Export your data in standard formats at any time

4.2 What You Cannot Do

• Redistribute, sublicense, or sell the Software
• Share your license with organizations outside your entity
• Attempt to bypass license validation mechanisms
• Remove copyright notices or licensing information
• Reverse engineer or decompile the Software
• Use the Software for illegal activities or malicious purposes

5. Data Ownership and Privacy

5.1 Your Data Belongs to You

• Complete Data Ownership: All content, documents, and data created in Zioan belongs entirely to you
• No Data Access: Zioan Software Solutions cannot access, read, or use your data in any way
• Data Portability: Export your data anytime in standard formats
• No Data Lock-in: Full control over your information with complete export capabilities

5.2 Self-Hosted Privacy Protection

Limited License Communication

The software includes minimal "call home" functionality for essential operations only:

• License Validation: Periodic verification of license validity and tier compliance
• Update Checking: Notification of available software updates and security patches
• Registration Data Only: Communication limited to information provided during registration

6. Support and Updates

6.1 Support During Active License

While your license is active, you receive:

• Technical Support: Email assistance for software-related questions
• Software Updates: Regular feature updates and improvements
• Security Patches: Critical security fixes and updates
• Bug Resolution: Commitment to fix reported issues
• Documentation Access: Comprehensive guides and help resources

Support Response Times

Target response times, not guaranteed:

• Solo/Team: 48-72 hours during business days
• Business: 24-48 hours during business days
• Enterprise: 12-24 hours during business days

6.2 When Your License Expires

What Stops:

• New updates and feature additions
• Technical support assistance
• Bug fixes for newly discovered issues
• Security patches for new vulnerabilities

What Continues:

• Full access to all your data and content
• All existing features remain completely functional
• Complete data export capabilities
• The software version you have is yours to keep permanently

7. Warranties and Commitments

7.1 Bug Reporting and Resolution Commitment

Your Responsibility: Report any software bugs, errors, or functionality issues with sufficient detail for us to understand and reproduce the problem.

Our Commitment: During your active license period, we commit to:

• Acknowledge bug reports within 48 hours
• Prioritize resolution based on issue severity
• Communicate progress updates on resolution status
• Deliver fixes through regular updates or emergency patches
• Work diligently to resolve issues within reasonable timeframes

Our Resolution Targets

• Critical Issues (software unusable, data at risk): 5 business days
• Major Problems (important features non-functional): 15 business days
• Minor Issues (small functionality problems): 30 business days
• Enhancements (feature improvements): Next major release

7.2 Software Warranty

We warrant that the Software will perform substantially as described in our documentation when used under normal operating conditions.

8. Liability Limitations

8.1 Limitation of Liability

Maximum Liability: Our total liability for any issue related to the Software cannot exceed the annual license fee you paid for the current license period.

8.2 Your Responsibilities

You are responsible for:

• Proper Installation: Following setup instructions and system requirements
• Data Backups: Regular backups of your important data
• Hosting Infrastructure: Selecting and maintaining reliable hosting services for your Zioan installation. Service interruptions, outages, or issues resulting from your hosting provider or infrastructure are outside our control and responsibility
• Infrastructure Management: Maintaining your server environment
• Security: Securing your installation and user access
• Access Control Validation: Regularly reviewing and confirming that users have appropriate access levels
• Compliance: Following applicable laws and regulations

9. License Duration and Renewal

9.1 How Your License Works

• Initial Period: One (1) year from purchase/activation date
• Renewal Choice: You decide each year whether to continue with support and updates
• No Automatic Billing: We never automatically charge your payment method
• Price Flexibility: Renewal prices may change (with 60 days advance notice)

9.3 Benefits of Renewing Your License

• New Features: Access to latest improvements and capabilities
• Technical Support: Email assistance for any issues
• Security Updates: Protection against new vulnerabilities
• Bug Fixes: Resolution of any problems you encounter
• Peace of Mind: Continued development and improvement of your workspace

10. Legal Terms

10.1 Agreement Changes

We may update this Agreement with 30 days written notice to your email address. Continued use after changes take effect constitutes acceptance. You may terminate if you disagree with changes.

10.2 Complete Agreement

This Agreement represents the complete terms between us regarding the Software. It supersedes any previous agreements, discussions, or communications about Zioan.

10.3 Severability and Assignment

If any part of this Agreement is found unenforceable, the rest remains valid. You cannot transfer this license without our written consent. We may transfer our rights with 30 days notice.

11. Getting Started

11.1 How to Get Started with Zioan

Everyone begins with our 30-day free trial:

1. Sign up for free trial at our website
2. Download and install on your infrastructure
3. Evaluate all features with complete access for 30 days
4. Make informed purchase decision based on your experience

When you decide to purchase:

1. Log in to your account under updates.zioan.com
2. Follow the steps presented to complete your purchase
3. Allow a few minutes for the purchase to propagate to our system
4. Go to Update Manager in your Zioan installation and check for updates
5. You license will automatically validate
6. Continue working without any interruption or data loss